Software Support and Maintenance Service
Service Value
After an application is developed, it becomes an essential part of your business.
It is vital that the software system be efficiently maintained and problems quickly
resolved. The applications must remain functional and ready to address new opportunities
and business needs.
Webtastic provides professional support and maintenance for our customers:
- The Cost-effectiveness of software support and maintenance
is achieved through Webtastics professional services from the developer of the application
during its entire life cycle. Webtastic knows and understands the importance of support
and maintenance which is the key to value.
- Planned software evolution ensures aggressive
growth of your business. Performed support and maintenance procedures give us valuable
knowledge for predicting any necessary software evolution. System monitoring indicates
an increase in software operations. User support reveals the opportunity of functionality
extension. Based on this knowledge, our customer’s priorities, and estimated return
from the modifications, we are able to recommend a strategy of software evolution.
Software Support
Software support includes warranty, development resource availability, and user
support.
- The warranty addresses client concerns about the delivered quality and
reduces the learning curve for users. The warranty covers:
- User support to an extent specified in the software development agreement
- Free elimination of defects
- Development resource availability
- User support
- Application Support
Software Maintenance
Minimizing Software down-time is the main purpose of software maintenance. Webtastic software solutions maintain average availability of 99.8%. This
translates to no more than 17.5 hours downtime per year.
Maintenance Cost Reduction
Regular maintenance procedures expense are decreased through:
- Our experience in up to date programming technologies and products
- Knowledge of existing software solutions
- Recommendations for software improvement,
including calculations of upgrade costs and outcome
- Selection of the most effective
software monitoring tools for the current software solution
- Optimization of
maintenance methods for the specific software solution
Software Maintenance Procedures
Critical maintenance procedures and maintenance terms are defined according to system
architecture and system availability requirements:
- Environment configuration
- Software solution deployment
- Backup configuration
-
Software system monitoring
- Daily: software system status
- Weekly: backup status check and analysis of software logs and resource usage trends
- Monthly: critical security patches and upgrades
- Resolution of issues
Webtastic provides our customers with full-cycle services from analysis and
development to support and maintenance. We assume complete responsibility for the
developed software solution and provide reliable software infrastructure for the
business of each of our customers.
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